Home Services Pricing Free Trial Contact Us Blog

User Acceptance Policy:

TERMS AND CONDITIONS :

Cloudwalks Hosting Solution helps client to understands that we takes proper measures to insure and assure that all Client data is maintained in a secure environment and is accessible only to authorized users. Client is aware that information maintained with Cloudwalks could be subject to interrupted access due to failures relating to software, hardware or Internet connectivity issues. Interrupted access could also be caused by malicious intent or acts of nature. Users agree to hold Cloudwalk harmless and indemnified against any and all liability for losses or damages suffered due to situations resulting from interrupted access to client data.

 

There are some term and condition of using the Cloudwalks Hosting:

  • Cloudwalks agrees to supply its application hosting services (Services) to the Customer. Customer agrees to pay Cloudwalks for use of the Services per Order placed.
  • Cloudwalks grants to customer remote access to Cloudwalk’s data center via in-bound Internet connectivity, providing access to Customer’s data and various hosted software applications provided by Cloudwalks or under license purchased by the Customer. Software applications made available to Customer are detailed in the Order attached hereto.

RENEWAL, TERM, AND TERMINATION

  • The Effective Date of this Agreement shall be the first day in which Customers “user profiles” are activated and made available for usage on the Cloudwalks Service and shall continue in full force and effect for an initial Term of one (1) month from the Effective Date. Customer may terminate service at any time with written notice to sales@qbhostingprovider.com.
  • For Custom/Private Cloud environments, this Agreement shall be automatically renewed for one (1) month, unless terminated by either party, by giving written notice to the other party prior to the expiration of the initial Term or any successive Term.
  • Upon termination of Services by Customer or by Cloudwalks, all Customer data will be deleted from active file systems and any archived data will be overwritten or purged through normal backup cycles.  At time of account termination, Customer may elect to have their data retained and backed-up by Cloudwalks for a period of 7 days.  Time and materials charges apply to any search for or restoration of data from terminated Service accounts and any such request for data search or recovery will be accepted only from the previously authorized “administrative contact” for the Customer account.

CHARGES/PAYMENTS

  • Installation fees, if applicable, shall be due upon submission of an Order.  
  • Charges set forth in the Order shall be charged monthly and other charges due for services performed under this Agreement shall be invoiced the month immediately following the use of services by the Customer. Charges invoiced are due and payable upon receipt. If charges are not paid within the invoice date, a one and one half percent (1.5%) per day interest charge shall be assessed. Further, if charges are not paid within ten (10) days of the invoice date, Cloudwalks reserves the right to disable profile access to local drive resources, inhibiting the ability for Customers to offload data from the hosted system while the account is in arrears.  If charges are not paid within thirty (30) days of the invoice date, Cloudwalks retains the right to disable the user account to prevent further use until payments for all charges on account have been received.  Accounts with outstanding balances over ninety (90) days in arrears are subject to deletion of user profiles and all associated data, and may be referred for legal collection action.
  • All charges are exclusive of all taxes. Taxes imposed by Government agencies, whether based upon the software, its use, or the Agreement, shall be paid by the Customer.
  • Any new software program or services, other than those contracted for by the Customer on the Effective Date of this Agreement, may be obtained by the Customer at the current price. Charges set forth in the Order may be modified by Cloudwalks upon posting of changed pricing to the website at www.qbhostingprovider.com and becoming effective on the next monthly billing.
  • Cloudwalks reserves the right to suspend or terminate services to Customer for lack of timely payments for subscriptions or services due.
  • All changes to an existing user service profile will be invoiced a minimum of $25 per event.  Changes to a user profile include changing the applications available to the profile, or re-provisioning a profile due to a name change.

AVAILABILITY

Service is available to your equipment when it is within the operating parameters of our network and when connectivity is available through established telecommunication providers. Service is subject to interruption when telecommunication service is subject to transmission limitation and/or interruptions including access to the public Internet. Cloudwalks guarantees 99.9% availability of our data center and application services contained therein.

CUSTOMER SUPPORT
Cloudwalks is always committed to provide fanatical 24×7 free technical supports to its customers via Email, Phone, Live Chat, and Remote Assistance. We are always open to live our costumer’s expectation even on holidays.

SOFTWARE AND SERVICES USAGES

  • The Customer acknowledges that it has been advised by Cloudwalks that any software, related documentation, or service delivery methods deployed or developed by Cloudwalks contain valuable trade secrets or proprietary information and products. The Customer agrees to preserve the confidential nature of the software by retaining and using the software in trust and confidence, solely for its own internal use and not permitting the use of the software or disclosure of information relating to the software to unauthorized persons.
  • We reserve the right to interrupt or restrict service without notice to you if we suspect fraudulent or abusive activity. Customer agrees to cooperate with us in any fraud investigation and to use any fraud prevention measures we prescribe within reason. Failure to cooperate will result in your liability for all fraudulent usage.
  • We reserve the right to intercept and disclose any sessions being served by our facilities in order to protect our rights or property.
  • We reserve the right to interrupt or restrict service without notice to you if we detect evidence that you have attempted any software installation or have placed executable program code on Cloudwalks systems without explicit knowledge of or permission from Cloudwalks.  Customer agrees to co-operate with us in any investigation relating to software or code installations and to use any prevention measures we prescribe within reason.  Failure to cooperate will result in your liability for all activities resulting from such unauthorized software or code implementation.

CONFIDENTIALITY AND PROPRIETARY NATURE OF DATA

It is agreed that all information furnished to or utilized by the parties shall be regarded as confidential. Such items shall remain the sole property of the original owner and shall be held in confidence and safekeeping by both parties. Both Cloudwalks and the Customer further agree to exercise good business judgment and discretion in the disclosure of such information to any person and will take appropriate precautions to limit use or disclosure to those personnel in its organization who are directly concerned with performance of this Agreement.
In cases where Customer’s service includes hosting of QuickBooks© software, Customer explicitly grants to Cloudwalks the right to share Customer license information, including all license-related keys and numbers, payroll keys and numbers, and number of QuickBooks© users subscribed with Cloudwalks, with Intuit for verification and tracking purposes.  Customer agrees that Intuit is not a party to this Agreement and that Intuit disclaims any liability for the Services and provides no warranty.  Intuit is responsible solely for the QuickBooks© software itself, and not for the Services, nor any other product or service offered by Cloudwalks directly or through third parties.
The specified “billing entity” and “administrative contact” for any subscription Order acknowledge that they are authorized to financially commit the subscribing organization to these services.  Further, the specified “billing entity” and “administrative contact” for any subscription Order becomes the “owner” of any data in the file system managed by that entity.  Cloudwalks has no ability to provide access to parties other than those assigned by the “administrative contact” of the “billing entity”.  The “billing entity” is the sole owner and authority governing data sets and user access rights provided.  Cloudwalks cannot provide access to or copies of any data sets other than as communicated in writing by the designated “administrative contact” for the “billing entity”.
While Cloudwalk’s Service uses encryption technology, and the law generally prohibits third parties from monitoring transmission, we cannot guarantee security with respect to the connection to the Service.

NO WARRANTIES

WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICE OR THE EQUIPMENT AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WE ARE NOT THE MANUFACTURER OF THE EQUIPMENT AND ANY STATEMENT REGARDING IT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.

GENERAL
Cloudwalks retains the right to subcontract without Customer’s consent the Services contracted for in this Agreement to third parties; however, no subcontract will relieve Cloudwalks of its obligations hereunder. Except as provided in the preceding sentence, neither this Agreement nor any rights hereunder may be assigned or otherwise transferred by either party, except to any corporation controlled by or under common control with the assigning party, or in connection with the acquisition of, or the sale of substantially all of, the assets of the business to which this Agreement pertains.
This Agreement is the entire Agreement between parties and it supersedes all prior agreements and understandings between the parties concerning the subject matter herein. It may be modified only by a written agreement signed by duly authorized persons for each party.
Either party has the right to terminate this Agreement if the other party breaches or is in default of any obligation hereunder which default is incapable of cure or which, being capable of cure, has not been cured within seven (7) days after receipt of notice of such default.
Any invalidating, in whole or in part, of any provision of this Agreement shall not affect the validity of any of its provisions. No term or provision hereof shall be deemed waived and no breach excused unless such waiver or consent shall be in writing and signed by the parties.

SERVICE CANCELLATION/REFUND POLICY 
We are committed to providing outstanding service and ensuring your satisfaction. If, for any reason, our services do not meet your expectations, you may request a full refund by submitting a written notice within the first 30 days of activation. This guarantee is honored without question.
For annual subscription plans, cancellation is only permitted within the initial 30-day period. After this window, the subscription will remain active for the full 12-month term and will automatically conclude at the end of that period. If you wish to prevent renewal, you must submit a written cancellation request at least 30 days prior to the renewal date. If an account is canceled after a payment has already been processed, a $50 transaction and processing fee will be deducted from any applicable refund.

For monthly subscriptions, we kindly request a minimum of 15 days’ notice prior to the cancellation date to ensure proper processing and account closure.

YOU AGREE
By submission of any application hosting services Order via this Website or directly to Cloudwalks, you agree that you are an authorized representative for your organization and wish to execute an Application Hosting Services Agreement with Cloudwalks according to the terms and conditions as stated above